Please pay on time! 

term and payment rules

• Once you complete the initially agreed period of service, you may cancel, effective the last day of the month of which you notify us in writing.

• If you cancel service prior to completion of the first 12 months, you agree to pay the remainder of fees applicable to the year or $350, whichever is less. If you accepted an installation discount for a multi-year term, you additionally agree to repay the received installation discount amount, prorated on a yearly basis, plus $ 150.

• Your first partial month, if any, is prorated on a daily basis. After that, all of your billing is based on whole calendar months.

• You will receive billing statements on the first of the month. Monthly payments are due upon receipt (in advance of service).

• We assess a $ 5 reminder fee to any account that is past due on the 21st of the service month.

• We deactivate accounts that are still past due on the 21st of the next month.

• We assess a $ 29 processing fee for: new account activations with previous installations in place, service plan downgrades, and deactivations due to non-payment.

• A request for reconnection following a previous cancellation will be charged $350. We encourage you to avoid this charge by using the Seasonal/Hold process. Please consult the bottom of the SEASONAL page for relevant rules.

• We do not charge a processing fee for upgrades or for returns from seasonal hold.

• Minimum upgrade period is two months.

• Avoid these fees! Please pay on time. Better yet—use our automatic monthly ACH (e-check) or credit card service.